Where do we deliver?

Ugly Duckling arrives throughout Mexico. If you live outside of Mexico, please contact us at [email protected] so we can help you.

What shipping methods do we offer?

We ship through parcel services with express delivery. Let’s fly!

What are the delivery times?

Any order placed before 1 pm during business days will be prepared and shipped the same day. Orders placed after 1 pm will be processed the next business day, while purchases placed after 1 pm on Friday and during the weekend will be shipped the next business day.
The estimated delivery time is calculated from the moment we dispatch your order through the courier. From that moment your purchase may take 1 to 5 days depending on the number of products purchased. We are on our way!

How can I track the delivery of my order?

Once your order is placed, you will receive an email confirming your shipment with a tracking number. On the website of the courier we will provide you with, enter the number to find out what stage the delivery is at. If you need help, please write to us at [email protected]. Patience, we are almost there!

If you do not receive the order confirmation email, we recommend that you check your spam and junk mail. If you can’t find the email, feel free to contact us at [email protected].