All you have to do is register your email address in the subscription section located in the footer of the website. You will be informed of all our launches and promotions.

We are here for you. Write to us at [email protected] .

Once your order is placed, you will receive an email confirming your shipment with a tracking number. On the website of the courier we will provide you with, enter the number to find out what stage the delivery is at. Patience, we are almost there.

If you do not receive the order confirmation email, we recommend that you check your spam and junk mail. If you can’t find the email, feel free to contact us at [email protected].

How fortunate! If you have a discount code, do not forget to enter it in the “COUPON” box before completing the purchase.

Paypal, debit and credit cards, bank transfers and cash payments at Oxxo.

We guarantee the total security of the payments you make in the online store, since Paypal is a leading company in the management of electronic transactions. We will validate that the payment is made and Paypal has a data privacy policy that guarantees its security. More information can be found on their website.

We hope it won’t happen, but if you have technical problems during your purchase, please write to us at [email protected] and we’ll get right on it.

Ugly Duckling arrives all over Mexico.

We ship through parcel services with express delivery. We are flying…

Any order placed before 1 pm, during business days, will be prepared and shipped the same day. Orders placed after 1 pm will be processed the next business day, while purchases placed after 1 pm on Friday and during the weekend will be shipped the next business day.

The estimated delivery time is calculated from the moment we dispatch your order through the courier. From that moment your purchase can arrive between 1 to 3 days. We are on our way!

See the“Size Guide“. There you will find the information you need.

We will always show you the available products. In case you have a special request, don’t be shy, write to us at [email protected] .

Contact us at [email protected]

and let us know what defect(s) you have observed. Please attach a couple of photographs. They will be very helpful to us in processing your application.

And remember (sorry), but for hygienic reasons, used items cannot be returned or exchanged.

Check the Return and Exchange Policy document on our website.

Do you want to collaborate commercially with us? Do you have any ideas or suggestions? We invite you to contact us at [email protected]. We are all ears.