I forgot my password
No problem! Click on the link ” I forgot my password ” and enter your email address. We will then send you a link to reset your password.
How to subscribe to the Newsletter?

All you have to do is register your email address in the subscription section located in the footer of the website. You will be informed of all our launches and promotions.

How can I contact the Customer Service Department?

We are here for you. Write to us at [email protected] .

How can I track the delivery of my order?

Once your order is placed, you will receive an email confirming your shipment with a tracking number. On the website of the courier we will provide you with, enter the number to find out what stage the delivery is at. Patience, we are almost there.

If you do not receive the order confirmation email, we recommend that you check your spam and junk mail. If you can’t find the email, feel free to contact us at [email protected].

How to apply a promotional code?

How fortunate! If you have a discount code, do not forget to enter it in the “COUPON” box before completing the purchase.

What payment methods are accepted?

Paypal, debit and credit cards, bank transfers and cash payments at Oxxo.

How is payment secured?

We guarantee the total security of the payments you make in the online store, since Paypal is a leading company in the management of electronic transactions. We will validate that the payment is made and Paypal has a data privacy policy that guarantees its security. More information can be found on their website.

I had technical problems with the shopping cart or the payment process.

We hope it won’t happen, but if you have technical problems during your purchase, please write to us at [email protected] and we’ll get right on it.

Where do we deliver?

Ugly Duckling arrives all over Mexico.

What shipping methods do we offer?

We ship through parcel services with express delivery. We are flying…

What are the delivery times?

Any order placed before 1 pm, during business days, will be prepared and shipped the same day. Orders placed after 1 pm will be processed the next business day, while purchases placed after 1 pm on Friday and during the weekend will be shipped the next business day.

The estimated delivery time is calculated from the moment we dispatch your order through the courier. From that moment your purchase can arrive between 1 to 3 days. We are on our way!

How to choose my size?

See the“Size Guide“. There you will find the information you need.

What is the availability of the products?

We will always show you the available products. In case you have a special request, don’t be shy, write to us at [email protected] .

What should I do if my product is defective?

Contact us at [email protected]

and let us know what defect(s) you have observed. Please attach a couple of photographs. They will be very helpful to us in processing your application.

And remember (sorry), but for hygienic reasons, used items cannot be returned or exchanged.

What is the return policy?

Check the Return and Exchange Policy document on our website.

What is the change policy?
Please refer to the Return and Exchange Policy document on our website.
Collaboration inquiries

Do you want to collaborate commercially with us? Do you have any ideas or suggestions? We invite you to contact us at [email protected]. We are all ears.